LABORATORY HOURS

8:00 am to 5:00 PM (PST)
Monday through Friday
We observe all legal holidays by closing.

SERVICE SCHEDULE
To provide you and your patient with the quality you both deserve and the least amount of waiting time, it is helpful to pre-schedule cases. With advance scheduling, Anterior Cosmetic Cases can typically be turned around in 3 to 4 weeks from the date all items are received. Otherwise, they will be entered in our schedule according to the soonest possible place that allows us the quality time and attention it deserves. It is essential we receive all necessary components of a case before we are able to begin or give you a confirmed delivery date.

RUSH CASES
We are here to serve you and your patients needs. It is our desire to accommodate any special rush needs. The sooner we are made aware of your rush need, the more efficient and economical it can be for everyone. In some instances an additional service fee and/or Shipping charge may be applied.

CREDIT POLICY
• Until otherwise agreed upon with Payne Dental Lab management, it is our policy that all cases must be paid for in full prior to shipment to the client.

• If credit has been established, a monthly statement will be sent the last working day of the month and payment is due in full by the 15th of the following month. Any outstanding balance after the 15th will be subject to a 1.5% finance charge.

• Accounts 30 days past due will lose their credit privilege and subsequent cases will need to be paid for in full before delivery.

SHIPPING
• Payne Dental Lab Pays for 2nd day shipping back to your office via FedEx or UPS.